The shipping and processing times depend on the items you're ordering and credit verification. The status of each product is indicated on each individual product page, as well as the estimated shipping date.
In stock: Shipping timelines are usually within 2-3 business days from today's date, but be sure to note the estimated shipping date on each individual product page. You'll see it above the "Add to Bag" button.
If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date.
Shipping time may vary, as it is subject to flight availability and progress of customs clearance and aviation security check, etc. Shipping time depends on the country of delivery at shipping service selected:
Standard shipping: 7-14 from the dispatch date to arrive.
Express shipping: 2-3 from the dispatch date to arrive.
Delivery details will be provided in your order confirmation email. *The estimated shipping timelines are listed above and does not account for any unforeseen delays on the courier's end.
We use major reliable (UPS, Aramex) courier and local courier partners. *Subject to change without notice.
Your tracking number will be emailed to you when your order is dispatched so that you can check on the status of your parcel. If you have not received this email, please contact us to request an update, by providing your order number.
The shipping fee is charged based on the subtotal before taxes and discounts.
*Rates could be found upon checkout and are subject to change and discounts without notice.
We do our best to ensure your item(s) arrive in perfect condition. However, in the unlikely event that your package arrives in a damaged condition, please accept the delivery and contact us so that we can assist you with your order as needed. Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping related charges.
You should not have to pay any duties and taxes as they have been prepaid during checkout. Should there be any charges on delivery, we shall reimburse all in full upon proof of payment and the successful delivery of the package.
Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Returns & Exchanges section.
Receive free Standard Shipping site-wide, excluding taxes. Offer available in selected countries only, and subject to change without notice.
Should your address be inaccurate, please do contact us as soon as possible. We shall try our best to assist your need. If the order is dispatched, we suggest you contact the courier directly as we are unable to guarantee successful delivery and are not liable for any lost packages.
We are able to offer premium shipping service due to our efficiency in shipping your orders to you safely. All pieces are all made in our studio located in Canada, and they are carefully looked after by our warehouses located in Canada (North America) and Hong Kong (APEC).
We currently ship to all countries found in the drop-down list during checkout. *Countries listed are subject to change without notice.
For orders shipped to P.O. Box addresses, rural postal codes, and remote locations considered "beyond points", please allow additional time for orders to be shipped. Please note that additional charges may apply for remote locations.
Please note that we are not liable for any lost packages that have been shipped to any of the locations mentioned above.
Is your country not on the list? Contact us, and we'll try our best to accommodate.
RETURNS & EXCHANGES
30-day Return Policy: Returned items must be received in unworn and have no signs of wear or damage, in its original condition within 30 days of delivery. Any period thereafter will be voided.
Exchanges: We actually don’t offer exchanges for any pieces.
*All returns must be unworn, have no signs of wear or damage, in its original condition and in all original packaging. Please return your order back to us in the original packaging it came in (or smaller), Should the returned item not meet the above return guidelines, Fedoma has the right to deny a return and have the item re-shipped to customers.
Please note that the refund will come in the form of a credit card refund for defective items only. For general returns, the refund will be in the form of store credit.
The customer is responsible for shipping the package back to us (we cannot provide a pre-paid shipping label). Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post.
For all exchanges due to change of mind or sizing issues, we are unable to cover the return shipping cost. We are also unable to generate a return label for that matter.
Depending on the location of return, below are the return fees:
Canada: 15USD fee will be deducted from your refund.
Hong Kong: Your return is on us!
All items on sale or promotional pieces
Order cancellation made after 2 hours of purchase. Your order will be processed within 2-4 hours of payment and please ensure that your address and the item selected is accurate.
Stolen or lost packages once delivery is confirmed: We try our best to deliver your goods in a safe and secure manner. We can only assure you that your order safely leaves our warehouse with a tracking code. Please contact the courier directly for the lost package or misplaced package, as we are not liable to lost packages with a proof of delivery.
Once your order arrives back to us, it can take up to 7-14 business days for it to be processed. We’ll be in touch via email with an update on your refund, store credit or replacement!
For security purposes, we only refund to the original account on the card that was used to make the purchase or in the form of store credits. If a refund is processed to a credit card, please allow up to two billing cycles for your credit to appear on your statement. Please allow up to two billing cycles for your credit to appear on your statement.
We’re unable to refund original shipping fees on any orders. International orders may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
Items purchased during a preorder period are not eligible for refund, store credit or exchange. We also cannot cancel orders that are placed during a preorder period at any time prior to shipping.
PRODUCT CARE & MATERIALS
A little love goes a long way! When not wearing your jewellery, be sure to store it in the anti-tarnishing pouch it came in (We suggest to remove the piece from the jewellery box once worn as the box is sensitive to humidity and intensify tarnishing for silver pieces). This helps prevent scratching and maintains colour for vermeil and silver pieces. Always remove your jewellery when applying scents, lotions, and sprays - or even better, always put your jewellery on last before heading out the door.
The materials used in each product are listed on the individual product page.
All pieces are all made in our studio located in Canada, they are carefully looked after by our warehouses located in Canada (North America) and Hong Kong (APEC).
First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to email@example.com and our Customer Support Team will be happy to help resolve right away.
Of course, you can! However, we don't recommend having our products worked on by outside jewelers as this voids any potential for refund or replacement (should a defect develop due to their work). This includes resizing or any type of repair work.
We do not currently offer any repair or resizing service. If your Fedoma piece is defective, please send your order number and a photo of the defective to firstname.lastname@example.org and our Customer Support Team will be happy to help resolve as soon as possible!