FAQ

How long will it take for my order to ship?

The shipping and processing times depend on the items you're ordering and credit verification. The status of each product is indicated on each individual product page, as well as the estimated shipping date.

In stock: Shipping timelines are usually within 2-3 business days from today's date, but be sure to note the estimated shipping date on each individual product page. You'll see it above the "Add to Bag" button.

If you're ordering multiple pieces and the status and shipping date of each are different, the order may be split in two or it may ship on the latest date.

Shipping time may vary, as it is subject to flight availability and progress of customs clearance and aviation security check, etc. Shipping time depends on the country of delivery at shipping service selected:

Standard shipping: 7-14 from the dispatch date to arrive.

Express shipping: 2-3 from the dispatch date to arrive.

Delivery details will be provided in your order confirmation email. *The estimated shipping timelines are listed above and do not account for any unforeseen delays on the courier's end.

If duties and taxes have been prepaid during checkout, you should not be responsible for any charges upon delivery. Should there be any charges on the delivery, we shall reimburse all in full upon proof of payment and the successful delivery of the package.

*Due to recent government policies, orders shipped to Mainland China may be subject to customs or import duties and tax charges once they reach their destination country. We do not cover this cost so you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately, we can’t advise on these charges and would recommend you contact your local customs office for more information before placing your order.

RETURNS & EXCHANGES

Returns and exchanges are permitted (excluding earrings for personal hygiene reasons) within 14 days of your purchase based on the delivery date.

Refunds will come in the form of store credit only.


Once a request for an exchange or return has been submitted, items must be received within 30 days (extended for COVID-19). Returned goods must be received in unworn condition and have no signs of wear or damage, in their original packaging with proof of purchase. 

*Should the returned item not meet the above return guidelines, Fedoma has the right to deny a return.


For exchange or repair approval, please submit a request via our return center.

Promotions and events

We understand that you might have purchased a product recently that has now been reduced in price. Unfortunately, we cannot refund you the price difference if this occurs as all sales and promotions are final.

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